Account Suspension & Termination

1.Why we act#

We may take action if we believe you broke the Terms or any policy, gave false information, caused or may cause losses or legal risk to Fireville or others, have unpaid debts, are connected to another banned account, or if the law requires it.

2.What we may do#

Depending on how serious it is and your history, we may do one or more of these, at any time, with or without notice:

• a warning;
• removing content, listings or shows;
• muting chat or messages;
• limiting bidding, buying, selling, giveaways or rewards;
• holding payouts or requiring a reserve;
• cancelling orders;
• removing seller status, perks or badges;
• temporary suspension;
• permanent closure (a ban).

Where we can, and when it's safe and legal, we'll tell you what we did and why.

3.Effect on orders#

If a seller is suspended or closed, their unshipped orders are cancelled and buyers are refunded, with the refunds taken from the seller's balance. Orders already shipped still go through Buyer Protection. A suspended buyer's unpaid wins are cancelled.

4.Effect on money#

Money in a suspended or closed seller's balance may be held for up to 180 days after the last sale (or longer if claims are still open or the law requires it) to cover refunds, chargebacks and amounts owed. Whatever remains is then paid to the seller's verified bank account, unless the law requires otherwise or the money is the proceeds of fraud. Negative balances must still be paid and may be collected as described in Payments, Payouts & Collections.

5.Effect on rewards and content#

Fireflies, giveaway entries, levels, badges and pending referral rewards on a closed account are forfeited. Public content may be removed. We keep records as described in the Privacy Policy.

6.Appeals#

If you think we made a mistake, contact support within 30 days with your username and why. A different team member will review it. Our decision after review is final.

7.No new accounts#

If your account is banned, you may not open or use another account, and accounts connected to a banned account may also be closed.

8.Closing your own account#

You can ask to close your account in Settings → Delete account or get your data, or through support. We close it within 30 days. Finish or cancel open orders and pay anything you owe first. Closing doesn't erase records we must keep by law; see the Privacy Policy.