Draft. Written in plain words from how Fireville works today. A lawyer reviews it before launch.
What we collect
Account: phone number, username, display name, profile photo, and email if you give one (for example on a seller application or Google sign-in).
Orders: shipping addresses, what you buy and sell, bids, offers and support messages. Payment cards are stored by Stripe, never by Fireville.
Activity: shows you watch, Sparks you post or like, chat messages, giveaway entries and check-ins.
Device and safety: a browser ID, IP-based network signal (stored scrambled) and app version, used to stop fake accounts, fake referrals and fraud.
Sellers also give: full name, shop details, ships-from address, identity verification (done by Stripe) and payout details (held by Stripe).
How we use it
To run Fireville: accounts, live shows, checkout, shipping labels, payouts, support and giveaways.
To keep people safe: fraud checks, referral checks, moderation and enforcing our rules.
To talk to you: sign-in codes, order updates and notifications you choose. We don't sell your personal information.
Who we share it with
The other side of an order: sellers get the buyer's name and shipping address to ship; buyers see the seller's shop name.
Service providers who work for us: Stripe (payments, identity, payouts), Supabase (database and storage), Vercel (hosting), EasyPost and USPS (shipping labels and tracking), Twilio (text messages), LiveKit (live video) and Resend (email).
When the law requires it, or to protect people from fraud or harm.
What other people can see
Your username, display name, profile photo, reviews, Sparks, and what you say in show chat are public. Your phone number, email and address are never shown to other users.
How long we keep it
We keep account and order records while your account is open and as long as needed for taxes, disputes and fraud prevention (usually up to 7 years for payment records). Packing-proof photos and videos are deleted 30 days after delivery.
Your choices
Change your profile and notifications in Settings. Ask for a copy of your data or to delete your account through Help → Contact support. Some records (orders, payments) are kept as the law requires even after an account is closed.
California and other state residents may have extra rights (to know, delete, correct and opt out). Contact support to use them; we won't treat you differently for doing so.
Kids
Fireville is only for people 18 and older. We don't knowingly collect information from children. If you think a child has an account, tell support and we'll close it.
Security and changes
We protect data with encryption in transit, access rules on every database table and limited staff access. No system is perfect; if a breach affects you, we'll tell you as the law requires. We'll post changes to this policy here and tell you in the app if they're important.
Questions? Open Help → Contact support in the app, or email support@fireville.app.