Draft. Written in plain words from how Fireville works today. A lawyer reviews it before launch.
What's covered
Your order is covered if it never arrives, arrives damaged because of poor packing, or is not the item described (wrong card, wrong condition or grade, fake).
Not covered: changing your mind, a price drop, pulls from a properly listed Fire Pull or sealed product being different from what you hoped, or anything paid for outside Fireville.
How to get help
Open the order and tap Get help as soon as you notice a problem (within 3 days of delivery for damage or not-as-described). Add photos. The seller is told and can fix it first.
If it isn't sorted out, ask Fireville support. We look at tracking, photos, packing proof and both sides' history. When there's no tracking or no photos, we usually side with the buyer.
Refunds
If we approve a refund, it goes back to your original payment method (usually 5–10 business days to show up). We may ask you to send an item back with a prepaid label before refunding. Fireflies used on the order are returned to you.
Cancellations
Orders are final, but before it ships you can request a cancellation; the seller approves (full refund) or declines. If a seller cancels, you get a full refund.
Chargebacks: please contact support before disputing a charge with your bank. Filing a chargeback while a case is open can slow things down.